Job Description

We are looking for a skilled and proactive Customer Support Agent to join our support team. The   ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a   smooth customer experience. This is a great opportunity for an individual with a passion for   customer service and a strong interest in the fintech industry.

Responsibilities

• Manage customer inquiries and ensure accurate and timely responses across multiple   channels, including Live Chat, WhatsApp, and email in both - Thai and English   languages.
• Communicate effectively to provide clear, professional, and solution-oriented support.
• Handle and resolve complex issues and complaints, ensuring a high level of customer   satisfaction.
• Collaborate with internal teams to streamline support processes and enhance service   quality.
• Work closely with the 2nd level support team to escalate and resolve more technical or   complex issues efficiently.
• Maintain accurate and detailed records of customer interactions to ensure consistency   and quality in support services.

Requirements

• Experience in customer support in the FinTech field (CFD brokerage preferable).
• Understanding of CFD markets and knowledge of CFD trading platforms is preferable.
• Experience with CRM systems, Confluence, Jira.
• Fluent in Thai and English (both written and spoken).
• Readiness to work different shifts, including night shifts.

Benefits

• Competitive and attractive compensation.
• Hybrid work schedule.
• The office will be set up in Bangkok.
• Proper rest time and sick leaves.
• Funding for gym memberships, fostering a healthy work-life balance.

Interview Stages

1. Interview with Recruiter (45 minutes)
2. Interview with Hiring Manager (60 minutes)

About Versus Trade

Versus Trade is a CFD trading company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question: Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before.

Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event!

We seek companions who are:

• Passionate about working in finance
• Ambitious to do great things
• Attentive to the very detail of the subject
• Bold enough to build different
• Enthusiastic along the way
• Ready to make a lasting impact

Sounds like you? Join the Versus Trade Team!

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